Frequently Asked Questions
Everything you need to know about your Urth electronics and orders.
What is the standard shipping time for Urth products?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Do your electronics come with a warranty?
Yes, all Urth electronic devices are covered by a 12-month limited warranty that protects against manufacturing defects and hardware failures under normal use.
What is your return policy for opened items?
We accept returns within 30 days of delivery. For electronics, items must be returned in their original packaging with all included accessories. A small restocking fee may apply to opened items.
Are Urth products compatible with international voltage standards?
Most of our devices are designed for universal voltage (110V-240V). However, we recommend checking the specific product specifications page or the user manual before use abroad.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's website to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets including Apple Pay and Google Pay for a secure checkout experience.